Frequently Asked Questions

Frequently Asked Questions

We're so glad you're here. Below you'll find answers to the questions we hear most often. If something isn't covered, don't hesitate to reach out — we'd love to hear from you.

Shipping

How long does it take to process and ship my order?

Most orders are processed and shipped within 2–4 business days. During busy seasons (holidays, Mother's Day, etc.), please allow a little extra time. We'll always do our best to get your order to you as quickly as possible.

What shipping carriers do you use?

We ship via USPS. You'll receive a tracking number by email once your order is on its way.

Do you ship internationally?

We currently ship within the United States. International shipping options may be available — please contact us before placing your order and we'll do our best to accommodate you.

What if my order arrives damaged?

We take great care in packaging every order, but if something arrives damaged, please reach out within 7 days of delivery with a photo and we'll make it right.

Custom Messages on Cards

Can I request a custom message inside a notecard?

Our notecards are designed to be written in by you — that's the whole point! They ship blank inside so you can add your own handwritten message, which we believe is the most meaningful part of sending a card.

Can I request custom text or a personalized design?

We occasionally take on custom design requests for bulk or wholesale orders. If you have something specific in mind, please reach out and we'll let you know what's possible.

Our Handmade Process

Are your products really handmade?

Yes — every design begins as an original painting by Sigried, created right here in our home studio. Designs are then thoughtfully reproduced on premium paper and materials so that each piece carries the warmth and intention of the original artwork.

What materials do you use?

We use high-quality paper and printing to ensure colors are rich and lasting. Our notecards are designed to feel substantial in your hands — because the weight of a card matters when you're sending something meaningful.

Are your products made in the USA?

Yes. Tinges of Hope is a small, family-run studio based in the United States. Every order is packed by hand by Sigried and Mark.

Returns & Exchanges

What is your return policy?

Because our products are handmade and made-to-order in small batches, we are unable to accept returns on opened items. If there is an issue with your order — damage, incorrect item, or missing pieces — please contact us within 7 days of delivery and we will resolve it promptly.

Can I exchange an item?

We handle exchanges on a case-by-case basis. Please reach out and we'll do our best to find a solution that works for you.

Wholesale & Bulk Orders

Do you offer wholesale pricing?

Yes! We love partnering with shops and boutiques that share our values. Visit our Wholesale page to learn more or reach out directly to start a conversation.

Can I place a bulk order for an event or organization?

Absolutely. Whether it's a corporate gift, a church event, or a special occasion, we'd love to help. Contact us with your needs and timeline and we'll put together options for you.

Still have questions? We'd love to hear from you. Reach out through our contact page and we'll get back to you within 1–2 business days.